Frequently Asked Questions
Everything you need to know about your Urban Tactical gear and orders.
What is the typical shipping time for Urban Tactical gear?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I ensure I am ordering the correct size?
Since tactical apparel often has a more tailored or functional fit, we provide a detailed 'Size & Fit' guide on every product page. We recommend measuring a similar garment you own to compare against our specifications.
What is your return policy for worn items?
To maintain high quality standards, we accept returns on items in original condition with tags attached within 30 days. Items that have been worn in the field or washed cannot be returned unless there is a confirmed manufacturing defect.
Are your materials water-resistant or waterproof?
Many of our outer shells and cargo pants feature a DWR (Durable Water Repellent) coating. While they are highly water-resistant and suitable for light rain, they are not fully waterproof unless specified as 'Seam-Sealed' in the product description.
Do you offer professional or bulk discounts?
Yes, we offer specialized pricing for first responders, military personnel, and security agencies. Please contact our support team with your credentials to receive a unique discount code.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.